The Thread Count Order Policies / Shipping and Return Policies

Policies

Payments Accepted

Visa, Master Card, and Pay Pal are accepted

Statements will reflect payment to thethreadcount.com or Eclectic for Pay Pal payments.

Taxes

Sales Tax of 9.75% will be applied to all orders billed or shipped within the state of Tennessee.

Order Processing

Orders are typically processed within 1 – 3 business days. Holliday and Peak seasons may increase order processing time up to 5 business days.

Shipping Information

We ship to the contiguous 48 US states only.

*Some of our products may be available for shipping to Hawaii or Alaska, at our discretion, and would incur additional charges and would not be eligible for free shipping. If you would like to request a shipment to Hawaii or Alaska, please email customerservice@thethreadcount.com with the product numbers of the items you wish to order and the address for delivery. We will e-mail confirmation of availability and possible shipping charges. Orders will NOT be shipped to PO Boxes or APO Boxes.

* Please Note we reserve the right to cancel any orders with a ship to address outside of the contiguous 48 US states that have not obtained prior approval by The Thread Count.com. In the interest of protecting our customers from fraudulant charges, we reserve the right to cancel orders with suspicious billing and shipping addresses. For example, if an item is billed in the state of FL but the shipping address for delivery is CA.

Orders will be shipped using UPS Ground or Fed Ex Ground.Tracking numbers will be provided by e-mail. Most items will ship within 1 to 5 business days after the order is placed, however some of our manufacturers will ship their items within 7 – 20 business days. Estimated delivery times are usually between 7 – 12 business days on most items, but some deliveries may take longer.

Because our products will be shipped direct from the manufacturer and/or supplier, express shipping is usually NOT available or guaranteed. We cannot guarantee delivery dates. There are possible exceptions and we will always do our best to work with our customers to meet your needs. If you wish to request information about express shipment, please contact us before placing your order. Orders cannot be cancelled once they are placed.

Depending on availability and warehouse location, orders with multiple items may be shipped separately. All tracking numbers for multiple shipments will be e-mailed to you whenever possible.

We use flat rate shipping charges at this time. No other shipping fees will be added for standard orders using Ground shipping. Shipping fees will be applied based on the total amount of your purchase. You may use this table to determine shipping charges.

Under $50.00 = $9.95 (minimum shipping charge applied to all orders)

$51.00 - $75.00 = $12.95

$76.00 - $100.00 = $16.95

$101.00 - $150.00 = $20.95

$151.00 - $200.00 = $25.95

$201.00 - $250.00 = $32.95

$251.00 - $300.00 = $39.95

$301.00 - $350.00 = $45.99

$351.00 - $400.00 = $55.99

$401.00 or More = Free Shipping

* Please note that if you request Rush delivery, and it is determined to be available, additional charges will apply. Additional charges may also be required for incorrect or incomplete address corrections from UPS or Fed Ex.

We are not responsible for any lost, stolen, or damaged items.

Order Cancellation

Once orders are placed, you may not cancel or alter them.

Refused or Undeliverable Shipments

Refused deliveries of an item will be refunded minus a 20% restocking fee. Shipping charges will not be refunded for refused deliveries.

Incorrect or incomplete ship to addresses will be charged a $10.00 fee for address corrections from UPS or Fed Ex.

Product availability and Back orders

Because Thethreadcount.com uses several suppliers, some of which also supply large brand name department stores, product availability may change without notice. Thethreadcount.com will make efforts to inform you of product availability changes to items in your order by e-mail whenever possible and notify you of an estimated date of availability.

In the event that a product you have ordered is on back order for more than 14 days, we will contact you via e-mail and give you the option to keep the order and wait for the item, to order a replacement item or to cancel your order.

Product Warranties

Many of our products are backed by original manufacturer’s standard warranties. The manufacturer’s warranty statement and warranty service instructions will be packaged with each product, if applicable. If you believe your product to be damaged or defective, it is subject to the manufacturer’s repair and/or replacement policy.

If you wish to return your item, you will still need to follow the policies below for submitting a return request of damaged or defective merchandise.

Return of Damaged or Defective Merchandise

To request a return of a damaged or defective product, requests must be submitted by e-mail to customerservice@thethreadcount.com within 10 days of the delivery date/expected delivery date.

Before submitting your return request, please review these requirements to make sure that you have everything necessary. If you do not meet ALL of the return requirements listed here, your return may not be approved.

Original receipts, invoices, and documentation must be included and bear no markings.
Merchandise, merchandise packaging, packing materials, and inner packing must bear no markings or be otherwise defaced or damaged.
Customer is responsible for return shipping charges.

A follow up e-mail will be sent to you with information on how to return damaged or defective items upon approval of return. If your return request is denied, you will be notified by e-mail.

Returns of Non-Damaged or Non-Defective

All return requests for non-damaged or non-defective items must be submitted by e-mail to customerservice@thethreadcount.com within 10 days of the delivery date/expected delivery date.

All returns of non-damaged or non-defective items must be in original shipping condition and unopened.
Merchandise packaging must bear no markings or be otherwise defaced or damaged.
Original receipts, invoices, and documentation must be included and bear no markings.

No refunds will be given for personalized items, unopened or otherwise.

No refund requests will be approved if request is received after 10 days of shipping date.

Returns of non-damaged or non-defective items will incur a 15% restocking fee if return is approved.

Approved returns will be at the expense of the recipient and shipping will not be refunded.

A follow up e-mail will be sent to you with information on how to return damaged or defective items upon approval of return. If your return request is denied, you will be notified by e-mail.

Price Policies

Product availability and prices are subject to change without notice. Price increases or decreases will apply to new orders only. All prices are non-negotiable.

Product Representation

We take effort to display the colors of our products that appear on the Site as accurately as possible. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

All product information is manually input into our data system and every effort is made to insure that product information is accurate and up to date. In the event that a product is listed at an incorrect price due to supplier pricing information or typographical error, we have the right to cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will issue a credit to your credit card account in the amount of the incorrect price.

Thethreadcount.com / Eclectic reserves the right to modify any of the terms of the Sales Agreement without notice to the customer.

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